CUSTOMER CARE
Returns & Refunds
This policy explains the process for cancelling or returning an online purchase. It is intended to work with, and not reduce, the mandatory consumer rights that apply under South African law.
1. Before requesting a return
Please contact info@belliesbowtique.co.za and include your order number, the item involved and the reason for the request. If an item arrived damaged or incorrect, photographs can help us assess and resolve the matter efficiently.
Do not send goods to a partner venue or other address unless Bellies Bear & Baby Bowtique has confirmed the appropriate return instructions for that order.
2. Cooling-off rights for qualifying electronic transactions
Where the statutory cooling-off right for an electronic transaction applies, a consumer may cancel the qualifying transaction within the period provided by applicable South African law. The direct cost of returning goods may be for the consumer where the law permits this.
Statutory exclusions can apply in certain cases, including categories such as goods made to a consumer's specifications or clearly personalised goods. We assess each request according to the product and the rights that apply to that transaction.
3. Defective, unsafe, damaged or incorrectly supplied goods
If goods are defective, unsafe, damaged in transit, materially different from what was ordered, or otherwise subject to a statutory quality remedy, contact us promptly. Bellies Bear & Baby Bowtique will apply the remedy required by applicable consumer law after assessing the circumstances.
This policy does not replace or limit any implied warranty or other mandatory remedy available to a consumer.
4. Change-of-mind returns
Where a change-of-mind return is permitted by law or accepted by Bellies Bear & Baby Bowtique, the goods should be kept in substantially the condition in which they were supplied, subject to the consumer's lawful right to inspect them. Packaging, accessories and included items should be returned where reasonably possible.
5. Refunds
Approved refunds are processed in accordance with the applicable statutory requirements and the original payment circumstances. Where practical, the refund will be made through the payment channel used for the transaction.
A PayFast/browser return page is not proof that a refund or payment has completed; Bellies Bear & Baby Bowtique relies on verified payment-provider and internal transaction records.
6. Unavailable goods and unfulfilled orders
If Bellies Bear & Baby Bowtique cannot perform an order because the goods are unavailable, we will notify the customer and apply the refund/cancellation requirements imposed by applicable law.
Our normal performance timeframe is: Within 30 days after the order is received unless a different timeframe is agreed with you.
7. Contact
Email info@belliesbowtique.co.za or call 084 299 2153. Please quote your BB-... order number so we can locate the transaction without asking for unnecessary personal information.